Our story

Born from the streets.

Rooted in spirit.

We didn't start Urbanzo to sell t-shirts. We started it because we couldn't find clothes that felt like us — bold, conscious, and unapologetically real.

Return & Refund Policy

At URBANZO, every product is made with care and quality checked before dispatch. Since our products are printed on demand, each order is created specifically for you. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns only if:

  • You receive a damaged, defective, or incorrect product.

  • The product has a manufacturing defect.

To process any return request, you must provide an unboxing video that clearly shows:

  • The sealed package before opening.

  • The entire unboxing process without any cuts or edits.

  • The product and the issue (damage, defect, or incorrect item).

Return requests submitted without a complete unboxing video may not be eligible for approval.

2. Items Not Eligible for Return

As all products are made to order, we do not accept returns or refunds for:

  • Change of mind

  • Incorrect size ordered by the customer

  • Color preference

  • Design preference

  • Ordering the wrong product

  • Minor variations in print placement or color due to screen/display differences

  • Products that have been worn, washed, altered, or damaged after delivery

Please refer to our Size Guide before placing your order.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please email us within 5-7 Business Days of delivery.

Send the following to digitalproducts798@gmail.com :

  • Order Number

  • Complete unboxing video

  • Clear photos of the product

  • Brief description of the issue

Our team will review your request and respond within 24–48 Business Hours.

If your claim is approved, we will provide either:

  • A free replacement, or

  • A full refund (where applicable).

4. Refund Process

Once your return request has been approved:

  • Refunds will be processed within 5-7 Business Days.

  • The refund will be issued to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Exchanges

We currently do not offer exchanges for:

  • Wrong size selected by the customer

  • Design changes

  • Color preferences

  • Change of mind

Exchanges are only available if you receive a damaged, defective, or incorrect product.

6. Return Shipping

  • If the return is approved due to our error (wrong item, manufacturing defect, or damage during transit), URBANZO will bear the return shipping cost.

  • If a return is requested for any other approved reason, the customer will be responsible for the return shipping charges.

7. Order Cancellation

Orders may only be cancelled before production begins.

Once an order has entered production or has been shipped, it cannot be cancelled because each item is made specifically for the customer.

8. Contact Us

For any questions regarding your order or this policy, please contact us:

Email: digitalproducts798@gmail.com

Business Hours: 24*7

We aim to respond to all customer inquiries within 24–48 business hours.

Important Notice

  • Please inspect your order immediately upon delivery.

  • A complete, uninterrupted unboxing video is mandatory for any claim related to damage, missing items, incorrect products, or manufacturing defects.

  • URBANZO reserves the right to decline return or refund requests that do not comply with this policy.

How it started

We were tired of wearing someone else's story.

Urbanzo was born out of frustration — and a little bit of fire. We were a group of Gen-Z kids from India who loved streetwear but couldn't connect with what was out there. Everything felt either too foreign, too expensive, or too empty. We wanted clothes that carriedmeaning— designs that mixed the energy of gaming culture, the depth of spiritual art, and the rawness of street style into something that felt genuinely ours.

What we believe

Your outfit is your first conversation.

At Urbanzo, we believe what you wear is a form of self-expression a silent statement you make before you even speak. That's why every design we create goes through a process of intention. Whether it's a third-eye graphic rooted in ancient symbolism or a bold gamer tee that captures the late-night grind,each piece is built to mean somethingto the person wearing it. We don't do generic. We never will.

Our promise

Quality you can feel. Service you can trust.

We obsess over fabric. Every Urbanzo tee is made from 100% premium cotton— pre-shrunk, soft on skin, and built to last through 100 washes without losing its shape or print. And when it comes to our customers, we treat every order like it's going to a friend. Fast shipping, easy returns, real human support on WhatsApp, because you deserve better than a bot and a 10-day wait.

Where we're going

This is just the beginning.

We're a small team with a big vision — to build India's most loved conscious streetwear brand. Every order you place, every tee you wear, every photo you tag us inis part of something bigger. You're not just a customer. You're part of the Urbanzo family — a community of people who game hard, think deep, and wear their world without apology. Welcome. We're glad you're here.